Backed by over 20 years of behind-the-counter experience, Kate Peterson has developed, directed and delivered some of the most effective training programs in the industry for legends such as J.B. Robinson, Kay Jewelers, Sterling, Inc. and Littman/Barclay Jewelers. Her areas of expertise include every aspect of organizational design and development, sales, client relations and service, human resource management, operations management and management and leadership development. Her own skills in communication, combined with wide ranging expertise have earned her acclaim in every major speaking venue in the United States and throughout the world. Kate is known for her creativity, innovation, 'out of the box' thinking and use of leading edge technology. With a keen understanding of adult learning, Kate has pioneered concepts and crafted tools for staff development and human resource management that enable retailers all over America to run their businesses more effectively. Earning an outstanding reputation as an industry consultant specializing in family and closely-held businesses, Kate's services are highly sought after for the unique communication and growth strategies her perspective lends.