From start to finish, the integration and implementation of products that will raise your staff to new levels of professionalism.

A. Determination and Articulation of Core Values
The development of clear statements of your beliefs and business philosophy - of the principles that define the unique nature of your business - upon which all your policies, procedures and training are based.

B. HardWired™ Program
A complete package to help you find and hire the best people who truly are HardWired™" for retail.

C. New Hire Training and Orientation Program
A complete 4-6 week mentor-driven program to help you train your new hire in areas most important to their immediate and long-term success.

D. Employee Manual
Developed over years of working with retailers and helping them craft legally sound yet effective policies for managing staff. Production of your customized Manual includes assistance with the all-important process of defining core values because effective policies must be based on specific standards, and standards are based upon a clear understanding of the principles that define the unique nature of your business.

E. Operations Manual
Are you wasting valuable time fixing mistakes that should never have happened while hearing the same questions asked over and over again?

F. Weekly Meetings™, Vol. 1
An entire year's worth of training in one well-designed and easy to use package! This product is designed to take the time and difficulty out of preparing for staff meetings, while enabling every member of your team to be involved in the process. Each issue tackles a Product Knowledge, a Selling Skills and an Operations issue. The Volume contains 40 issues (120 topics). Topics are designed for a 15-40 minute discussion, complete with training exercises for retention, and are indexed for ease of use.

G. Staffing Plan and Compensation System
Designed to maximize your store's productivity and profit while maintaining and motivating your employees toward higher goals. The system consists of a spreadsheet, pre-programmed to accept input, and calculate corresponding data. The information produced enables you to adjust staffing levels and compensation in accordance with business productivity.

H. Performance Management System
Beginning with the development of appropriate task lists and job descriptions, your Performance Management System gives you the fundamental tools to establish performance expectations, maintain quality performance and develop individuals and your team into more highly productive professionals.