Active Client Development
A full day of Performance Concepts' Client Development training will equip your sales team with the tools and mindset that will allow them to effectively gather information from the customer in a non-offensive subtle manner, and then organize and utilize that information to develop long lasting client relationships. For the retailer looking to add professionalism and consistency to the sales process, while developing customers into life-long advocates, this training experience is a must! When used in conjunction with Performance Concepts' Client Development System, Active Client Development Training is the ultimate tool for the sales floor. Even as a stand-alone, concept-based module, it's sure to bring your team to a new level of client awareness and sales success!
Program Components:
The Value of Relationships
Collecting the Most Useful Information
Ask the Right Questions
The Art of Active Listening
Managing Your Information
Keeping in Touch
Methods of Contact
Long Term Maintenance
Other fast paced and informational full-day programs are also available:
A Day of Diamonds
History of Diamonds
Where They Come From
Lore, Romance and Intrigue
Diamond Value
4 Cs
Light Performance
Selling Essentials
Advanced Presentation Techniques
Jewelry Sales Boot Camp
Steps in a Sale
"ABC" Always Be Closing
The "Ladder of Genuine Benefits"
Establishing Value
Keeping Control of the Sale
Overcoming Objections
Turnovers
Add-on Sales
Product Knowledge Essentials
Fashion and Style
Jewelry Metals
Manufacturing
Colored Gemstones
Pearls
Diamonds
Treatments and Enhancements
Each Performance Concepts training session is customized for your store and includes interactive presentation and discussion, hand outs, practical application exercises, role playing and one-on-one coaching where needed.