Every member of the Performance Concepts Consulting Team brings twenty years or more of direct retail experience to your store, along with the very latest in business theory, innovative thinking and problem solving skills. We understand the issues facing retailers today, including cash flow, profitability, staffing, performance management, inventory, consumer impact, brand development and countless others — and we have the knowledge, experience, creativity and resources to help you deal with them.
We believe in the value of relationships and ‘immersion’ in your culture, so every Performance Concepts consulting client is assigned a specific consultant who assumes primary responsibility for your account. Through your primary consultant, you will have access to our entire team, complete with our diverse perspectives, varied experiences and wide-ranging resource networks.
GENERAL & CUSTOM CONSULTING
From single-day problem solving or training sessions to multi-visit projects, we'll be happy to discuss how our areas of experience and expertise can be customized to your needs.
Consultation available in the following areas:
People
Staffing
- Talent and Resource Assessment
- Compensation
- Human Resource Issues
- Personnel Policy
- Roles, Responsibilities and Job Descriptions
Performance Management
- Standards and Expectations
- Goal Setting and Accountability
- Job Descriptions
- Training Plans
- Review Strategies
Family Business Models
- Accountabilities
- Roles
- Communication
- Conflict Resolution
Management
- Leadership
- Organizational Design
- Roles, Responsibilities and Accountabilities
- Team Building
Process and Environment
Company Culture
Operations
- Work Flow
- Repair and Service Department
- Systems and Procedures
Store Design
- Layout
- Flow
- Efficiency
- Store Appearance and Display
Profitability
Sales Improvement
- Training Models
- Customer Demographic Analysis
- Competitive Analysis/Shopping
- Active Client Development
- Events and Promotions
Brand Development
- Clarity of Message
- Unique Selling Proposition
- Marketplace Distinction
- Brand Promise and Delivery
Client Services
- Systems
- Procedures
- Distinction
Other specific needs addressed by request.
Cost: Dependent on program design and duration. Contact us to discuss your needs.
