General & Custom Consulting

Every member of the Performance Concepts Consulting Team brings twenty years or more of direct retail experience to your store, along with the very latest in business theory, innovative thinking and problem solving skills.  We understand the issues facing retailers today, including cash flow, profitability, staffing, performance management, inventory, consumer impact, brand development and countless others — and we have the knowledge, experience, creativity and resources to help you deal with them. 
We believe in the value of relationships and ‘immersion’ in your culture, so every Performance Concepts consulting client is assigned a specific consultant who assumes primary responsibility for your account.  Through your primary consultant, you will have access to our entire team, complete with our diverse perspectives, varied experiences and wide-ranging resource networks.

From single-day problem solving or training sessions to multi-visit projects, we'll be happy to discuss how our areas of experience and expertise can be customized to your needs.
Consultation available in the following areas:



  • Talent and Resource Assessment
  • Compensation
  • Human Resource Issues
  • Personnel Policy
  • Roles, Responsibilities and Job Descriptions

Performance Management 

  • Standards and Expectations
  • Goal Setting and Accountability
  • Job Descriptions
  • Training Plans
  • Review Strategies

Family Business Models 

  • Accountabilities
  • Roles
  • Communication
  • Conflict Resolution


  • Leadership
  • Organizational Design
  • Roles, Responsibilities and Accountabilities
  • Team Building

Process and Environment

Company Culture

  • Vision
  • Mission
  • Standards


  • Work Flow
  • Repair and Service Department
  • Systems and Procedures

Store Design

  • Layout
  • Flow
  • Efficiency
  • Store Appearance and Display


Sales Improvement

  • Training Models
  • Customer Demographic Analysis
  • Competitive Analysis/Shopping
  • Active Client Development
  • Events and Promotions

Brand Development 

  • Clarity of Message
  • Unique Selling Proposition
  • Marketplace Distinction
  • Brand Promise and Delivery

Client Services 

  • Systems
  • Procedures
  • Distinction

Other specific needs addressed by request.

Cost: Dependent on program design and duration. Contact us to discuss your needs.



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