Retainer Services

Duration: 12 months 
Objective: To improve the overall operation and profitability of a store by focusing on and assisting with critical selling, training, client development, brand definition and management issues, following a detailed plan, over the course of a full year.

The components of an annual contract include (but are not limited to) analysis, recommendations and processes in the following areas:

  • Assistance in the detail follow up and implementation of the plan laid out in the initial business assessment
  • Staff adjustments including hiring, firing or internal change
  • Staff development and training, including the design and implementation of specific training programs as required
  • Role definition, job descriptions and task assignments
  • Compensation restructuring
  • Merchandising consistency
  • Management development
  • Operations and systems improvements

Time Commitments:

  • Site Visits: 4, (10 days total); additional site visits available by mutual agreement
  • Trade Show Conferences: availability for meetings and conversations at most major trade venues
  • Ongoing advice and communication: Access by Phone, E-mail and/or Fax
  • Reports and Development: as required

Products Included:

  • HardWired™ Recruiting and Hiring Program
  • New Hire Orientation and Training Program
  • Weekly Meetings™ Essentials
  • Compensation Review and Plan
  • Customized Employee Manual
  • Operations Manual
  • Performance Management System
  • Affiliate Pricing on other Performance Concepts Products/Series

Contact us for a complimentary telephone needs assessment and pricing information.



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