Client & Industry Comments

Kate has a great way of focusing discussions on the key issues, rather than just letting the discussion ramble on in an unproductive fashion. It leads to solutions.
Our company has grown from a single store to a chain with 6 locations. We now employ over 150 associates. Over the years, Performance Concepts has been an integral partner in developing an atmosphere of clear, concise, and honest communication within our organization. I am pleased to say that "employee ... problems' are not a significant issue at Day's Jewelers. Performance Concepts has been an important partner in developing tailored programs for Hiring, Associate Development, Management Training and Client Development. Read More
Our organization, "The Continental Buying Group" (an association of 100 retailers with 300 storefronts and a billion dollars in retail sales) has worked closely with Kate and her Performance Concepts team on a variety of projects over the past ten years. From seminar delivery to program development, we can always ... count on the PC team to be innovative, effective and flexible. We have been involved in the jewelry business for 30 years and have always learned something new from our interactions with Kate and her group. I would highly recommend Kate Peterson and her company, Performance Concepts to anyone looking for cutting edge, creative solutions. Read More
Performance Concepts has made an incredible difference in the growth of our company...the HardWired™ hiring profile system and associated training have been immeasurable in creating and keeping our great staff! Additionally, the very personal attention to our needs has made Kate an integral part of our family. We look forward ... to a continuing, long and prosperous relationship with the entire PC team. Read More
Our store needed a complete overhaul in terms of how we dealt with our employees and that's why we hired Performance Concepts. With their help, we developed a Mission Statement and core values, a complete employee manual, standards of performance and a re-working of our sales staff compensation. They've given ... us great tools to help us grow and we use them almost every week. Their Weekly Meeting book is a wealth of valuable information and we also use their "HardWired™" hiring guide when looking for new staff.. Because of PC's connection to so many great stores and manufacturers, their knowledge of what's happening in the jewelry industry has given us great ideas to implement. Fortunately for us, we've also developed a wonderful friendship. Read More
What would Kate do? That is what we ask ourselves when we are in a pickle. Kate Peterson and Performance Concepts is the best money I have invested. I look at it as an investment in myself and my company. Kate has helped me to delegate and get out of ... the way, to let my well trained employees do what I have empowered them to handle. Kate has given me time to run the business and enjoy the success. Whenever a situation comes up and I need some coaching, I can call or e-mail and i get a prompt response. Kate has become my mentor. She has helped me to grow and become confident in running a business. Kate has the tools and resources to help grow a business. The employees will learn to value Kate and her expertise in the jewelry industry. I feel confident having Kate on my side. Kate has taken the fear out of being the boss and put fun back into the job because of the confidence you learn and give your employees. Read More
Performance Concepts is comprised of a group of insightful and talented professionals whose work product for the Diamond Council has led to the most successful period in the sixty-year history of our organization. Their understanding of the realities of our industry and how to apply that understanding to create success ... for their clients is unsurpassed. Read More
Kate Peterson has literally transformed our company. She has energized our staff with her Training programs and the client Development System. We now have a complete Hiring Orientation and Training program, in addition to a complete Employee Manual. Kate is a true professional who truly understands the challenges of all ... business owners. Read More
Having had the opportunity to know Kate and work with her for more than 10 years, I feel fortunate to have the association with a true professional. She is well respected for her knowledge and ability to motivate people and her programs are always in demand and extremely well attended. ... Performance Concepts, under Kate's leadership, is one of leading education delivery organizations in the industry. Read More
The success of any business is the sum of all its parts. As a marketing firm that specializes in the jewelry industry, the most successful jewelers we work with (by far), have an ongoing working relationship with Performance Concepts. We were first introduced to Kate Peterson approximately five years ago ... through a mutual client. This client was growing at a rapid rate -- and although we would have certainly loved to take full credit, it was obvious that her selling strategies and training were an integral part of their success! We have the distinct opportunity to be privy to other training programs. Quite frankly, nothing compares. We never hesitate to recommend Kate and her team and we are all the better for knowing them! Read More
The Performance Concepts Team showed me the importance of the bottom line...gross profit! I learned to work smarter instead of just harder. Kate’sability to answer questions based on experience in "real" store situations has been a life saver to me...I don't have to know all the answers, because I have ... a winning support team behind me. I would recommend Kate Peterson and Performance Concepts to any store owner who truly wants to succeed in this business. Read More
Since 1998, Performance Concepts has been a wonderful part of our business. Our initial contract for consulting services in the areas of human resource, training and operational management, specific to our goals and dreams, took our business from a $1.8 million store to a $3.9 million store as of 2003. ... But that was only a by-product of our real success. My partner and I now have systems and personnel in place that allow us to work on our business, not in it. We have time to plan, think, ponder and spend time with our families -- all while making more money! We can't think of a Performance Concepts product we haven't used over the years, or are currently using now. Performance Concepts will show you the way -- you just have to have the faith and foresight to follow them. Read More

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