Client Satisfaction Survey & Training Plan

IntelliServe™ Performance Concepts’ Client Satisfaction Surveys With an Action-Based Difference
What do your customers think about your business?  How do they feel about their last experience?  How can you best support your staff to provide the best customer experience possible - today and every day?

Performance Concepts’ powerful, state-of-the-art customer satisfaction survey, IntelliServe™, is an affordable solution that:

  • Each month invites customers from the prior month to participate in a brief, anonymous, online customer satisfaction survey
  • Analyzes feedback from your customers to determine service benchmarks, trend lines and areas of improvement
  • Delivers a clear set of weekly training programs tailored to close service gaps
  • Provides the ability to clearly measure monthly customer experience improvements

IntelliServe™ Features

Easy Question Creation
With both industry standard and customizable questions, including rating scales, multiple-choice, and more, we create a survey that addresses what YOU want to know about your customers’ perceptions.

Custom Branding
We customize the look and feel of your surveys, adding your logo, company name, colors, and images. We create your own survey URL and send respondents to your landing page upon completion

YOUR Client Data – YOUR Control
You send our survey link to your client list, protecting the integrity of your data.  Responses are collected from people who actually shopped with you – not random populations – so data is accurate, relevant and actionable

Easy Response
We gather responses using one handy URL. All of our survey templates meet Section 508 accessibility standards and they look great.  Surveys are easily readable and fully functional on just about any mobile device

Expert Analysis, Result Interpretation & Action Planning
Gain insights with results that have been analyzed and interpreted by Performance Concepts’ training & business development experts.  Get the most out of your data and act faster with response-informed training programs designed to close customer service gaps.

Cost:  Contact us for a complimentary telephone needs assessment and pricing information.



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