Complete Staff Development

From start to finish, the Performance Concepts’ Complete Staff Development Package integrates a suite of programs, materials and systems that will raise your staff to new levels of professionalism. The Package includes: (please see individual pages for more details)

Definition and Articulation of Core Values
Your package includes a carefully designed format that guides you through the development of clear statements of essential values, business philosophy and brand promise as well as the articulation of the principles that define the unique nature of your business. These are the essential pillars upon which all of your policies, procedures and training are based.

HardWired™ Recruiting and Hiring Program
HardWired™ is a complete, coordinated package designed to help you find and hire people with the greatest potential for success – those who are ‘wired’ for retail.

New Hire Training and Orientation Program
Hiring right is just the beginning. Start your new associates on the path to productivity with a complete 4-6 week, mentor-driven onboarding program that will help you train them in areas most important to their immediate and long-term success.

Employee Manual
Specially designed for use in a retail jewelry store, the Performance Concepts' Employee Manual has been developed and refined over years of working with retailers, helping them craft legally sound, effective policies for managing staff. Your manual development begins with a draft that includes required legal statements and sample employee policies compiled from best practices throughout the industry. Content is then customized with your input to suit the specific needs of your business.

Store Operations Manual
Our newly revised Store Operations Manual helps define standards for excellence in every aspect of day to day store function, providing best practice templates for over 150 policies and procedures essential to the smooth and efficient operation of a retail jewelry store.

Designed to take the excess time investment and difficulty out of preparing for staff meetings, Meetings™ offers you the opportunity to assemble an entire year’s worth of training (50 topics) into one well-designed and easy to use package! Choose from over 200 training topics, broken down into four distinct sections: Product Knowledge, Selling Skills Store Operations and Problem Solving, (using case studies taken from INSTORE Magazine’s Real Deal column). Each topic is formatted for presentation and discussion in team meetings, and the selection is designed to let YOU choose the topics that address your most pressing business concerns.

Staff Planning and Compensation System
The Performance Concepts Staffing and Compensation Model builds a 3-tiered format that lays out a base-plus-incentive-plus-bonus structure and monthly, multi-level goals that are consistently established for all associates. The system is custom-developed for your store and delivered as a spreadsheet, pre-programmed to accept future input, and to calculate corresponding goals. The information produced enables you to adjust staffing levels and compensation in accordance with business productivity.

Performance Management System
The Performance Management System provides the fundamental tools to establish performance expectations, maintain quality performance and develop your associates into more highly productive professionals. Materials include position-task lists (job descriptions), goal setting and coaching worksheets, a detailed performance review system and a full-scope counseling/disciplinary structure.

Cost: $6000.00 (Convenient, interest-free payment terms available). All components are customized for your store. Price includes one year of Performance Concepts’ consultation availability to assist with implementation.



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