Performance Concepts

Please email Beth@PerformanceConcepts.net or call (330) 492-1100 to discuss your specific needs.

Performance Concepts

(330) 492-1100

148 Applegrove St. NE #5, North Canton, OH

Multi-Day Programs

Sometimes, one day is just not enough.  When it’s time for a more intensive, ongoing program, the Performance Concepts’ team is proud to present “Raising The Bar”—our fully customizable solutions for addressing many of the most common, complex issues facing business owners today.

Raising The Bar

On-site, Professional Sales Training to Take Your Team to the Next Level
Let Performance Concepts help you design and deliver the perfect sales training package for your store. Our ‘Raising the Bar’ program offers single day to full year plans, with training topics that are customized to your needs.
Each visit with your Performance Concepts’ retail-experienced training professional is designed to include a team meeting, along with one-on-one, on-the-floor training and coaching – addressing the specific performance issues of your associates.
All programs include:

An 'Associate Workbook' – containing a roadmap for  the training, along with questions, discussion points, role-play suggestions and note pages
Custom-chosen weekly meetings to facilitate manager-driven follow up training
All annual agreements include regular phone or web conferences with management to address training issues and to discuss progress
6 and 8 day annual packages include a custom demographic analysis 
Contact us for a complimentary telephone needs assessment and pricing information
Call Beth at (330) 492-1100 to get started TODAY!
 
SUGGESTED Topic Agenda
(Topic Selection for your store at YOUR discretion!)

Day 1: Selling to today's consumer

Steps in the selling process
Steps in the buying process
Body language
What they see
The orchestration of a sale

Day 2: Skill Building for Increased Sales

LISTENING - collecting important information
Overcoming objections by satisfying customer need
Closing techniques
Turnovers that work
Creating referrals
Summary review (if at program end)

Day 3:  Capitalizing on the Bridal Bonanza

Today’s bridal customer
What's important
The essential bridal presentation
Summary review (if at program end)

Day 4: Client Management

Asking the right questions
Storing and managing data
Using information proactively
Critical follow up issues
How to create loyalty
Summary review (if at program end)

Day 5: Advanced Selling Skills

Words to use and word to lose
Romancing the sale (for today’s educated consumer)
Advanced closing techniques
Selling custom made jewelry
Stories and histories
Summary review (if at program end)

Day 6: Working as a Team

Know when to get help
Transitioning to a team effort sale
Transitioning through a turn over
Setting up expectations
Summary review (if at program end)

Day 7: Differentiation - Your Store Brand

What makes a brand?
Who are you?
Constancy in your message
Setting your store apart from the rest
Summary review (if at program end)

Day 8: The Loyalty Building Experience

Creating trust
Building client relationships
Capturing referral business
Moving from good to great
Summary review

Program Costs and Terms

Single Day Training 

A very full,  10-hour day including  team meetings (one or two at 2 hours each to accommodate your staff) along with on-the-floor coaching and  training
Topics  adapted to specific store needs 
Includes 10 custom-chosen weekly meetings as leave behind/follow up
Contact us for a complimentary telephone needs assessment and pricing information

Two Day Program

Same agenda as Single Day Training
Second day covering more advanced topics
Flexible to accommodate the needs of the store
Includes 10 custom-chosen weekly meetings as leave behind/follow up
Contact us for a complimentary telephone needs assessment and pricing information

Annual Agreement 1

3 visits, 1 day each (3 days total) - generally every 2 – 4 months
Each visit to include team meetings (one or two at 2 hours each to accommodate your staff) along with on-the-floor coaching and training
Topics suited to your needs
Includes 15 custom-chosen weekly meetings as leave behind/follow up
Includes monthly phone conferences with manager/owner between visits
Contact us for a complimentary telephone needs assessment and pricing information

Annual Agreement 2

4 visits, 1 day each (4 days total)  - usually quarterly
Each visit to include team meetings (one or two at 2 hours each to accommodate your staff) along with on-the-floor coaching and training
Topics suited to your needs
Includes 20 custom-chosen weekly meetings as leave behind/follow up
Includes monthly phone conferences with manager/owner between visits
Contact us for a complimentary telephone needs assessment and pricing information
 
Annual Agreement 3

3 visits, 2 day each (6 days total) - generally every 2 – 4 months
Each visit to include team meetings (one or two at 2 hours each to accommodate your staff) along with on-the-floor coaching and training
Second day covering more 'advanced' topics
Topics suited to your needs
Includes 20 custom-chosen weekly meetings as leave behind/follow up
Includes bi-weekly phone conferences with manager/owner between visits
Contact us for a complimentary telephone needs assessment and pricing information

Annual Agreement 4

4 visits, 2 day each (8 days total)  - usually quarterly
Each visit to include team meetings (one or two at 2 hours each to accommodate your staff) along with on-the-floor coaching and  training+  Second day covering more 'advanced' topics
Topics suited to your needs
Includes 20 custom-chosen weekly meetings as leave behind/follow up
Includes bi-weekly phone conferences with manager/owner between visits
Contact us for a complimentary telephone needs assessment and pricing information

Annual Agreement 5

12 monthly visits, 1 day each (12 days total)
Each visit to include team meetings (one or two at 2 hours each to accommodate your staff) along with on-the-floor coaching and training
Topics suited to your needs
Includes 36 custom-chosen weekly meetings as leave behind/follow up
Includes weekly phone conferences with manager/owner between visits
Contact us for a complimentary telephone needs assessment and pricing information.

Fully customized programs with additional content, time and focus points are also available.  
Just ask! Performance Concepts will deliver!

Questions?

captcha In order to verify yourself, solve the math problem above.

Thanks for your submission. Someone from our team will be back to you shortly.